At Tamanu Company, we strive to provide our customers with the highest quality skincare products. We understand that sometimes, a product may not meet your expectations or needs. Therefore, we offer a refund policy to ensure your satisfaction.
Unfortunately, we do not accept returns for any of our skincare products. Due to the nature of our products and for the safety and well-being of our customers, we cannot resell returned items. We apologize for any inconvenience this may cause.
Similarly, we do not offer exchanges for our skincare products. We believe in providing our customers with fresh and untouched products, and exchanging used items would compromise their quality and effectiveness.
If you are unsatisfied with your purchase, we are happy to provide a refund. Please contact our customer service team within 5 days of receiving your order to initiate the refund process. We may require proof of purchase, such as an order number or receipt, to process your refund.
Once your refund request is approved, we will issue a refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card provider's processing time.
We strive to process refunds as quickly as possible, but please allow up to 10 business days for the refund to be processed and reflected in your account.
If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products.